Voip call center software review

This allows them to sell only the products that would be a good fit for their line of business and objectives. They have a team of call center software experts which help their clients explore available options and select the one that will help them reach their goals. The Call Center Corporation has numerous call center software products, so there is a high chance that one of their solutions would be suited for the needs of your campaigns.

No matter whether you run inbound or outbound campaigns, or a combination of both, they can provide you with a product that will let you manage your campaigns in the most efficient way possible. The size of your company is also not an issue for The Call Center Corporation, as the products they provide can work whether you have 2 agents working on the phone or 1, Depending on the setup of your telephony services, The Call Center Corporation can supply you with hosted VoIP call center software that requires minimal equipment and maintenance, or with a premise-based enterprise solution.

Their products support high-quality predictive dialing, contact management, IVR systems, mass message broadcast, unified messaging, voicemail boxes, call scripting, reporting tools, live online chat, SMS messaging and more. Hundreds of businesses from around the world have used their call center software and are very satisfied with the results that they've obtained. If your company is seeking a truly professional call center software solution, then The Call Center Corporation will carefully consider your needs and recommend something that is adapted to your needs.

The Call Center Corporation understands that in today's fast-paced business environment, the needs of their clients may sometimes change. For this reason, the products that they provide are designed to be easily modified and upgraded without any disruption to your existing operations.

For example, you can create new campaigns in just a couple of minutes, or add SMS marketing or web-based live chat to your product portfolio rapidly, which allows you to focus on what is the most important to you: promoting your products and services to your targeted audience.

The Call Center Corporation can offer more than just traditional call center software that is used in a contact center environment. One example of their innovative products is the Voice One solution. It allows businesses of any size to stay in touch with customers and potential customers with ease. This software has numerous features that make it stand out from the competition. For companies who need automated notifications, voice message broadcasting or appointment reminders, the auto dialer function keeps customers informed so that employees can focus on revenue-generating activities.

To further minimize staffing costs and improve productivity, some software applications include an integrated workforce management solution, which enables agent scheduling and staffing. As a consumer shopping for a call center solution, you have two options: do I purchase call center software, or choose a call center provider? There are certainly advantages to both of these solutions, and choosing the right one depends on what your business needs are.

With call center software , a user maintains, updates, and customizes their own call center solution. These types of solutions are often referenced as "on-premise" call centers, meaning that companies have local control over their system. This is a good choice for companies who would prefer to handle security and IT upkeep themselves. With a call center provider , users have a service provider host their call center solution in the cloud.

What does this mean for your business? For starters, choosing a call center service provider helps save you money. There are no upfront costs or hardware investments to speak of other than your existing Internet connection because all of the equipment is hosted by the provider at an off-site location.

Because of this, you can guarantee that your system will always be upgraded and running. Call center software is a tool that can benefit your business with a higher profitability and lower costs, but you need to pick the right solution at the right price. Although the price of call center programs varies, one feature is common throughout — providers charge by the seat also referenced as per agent or per extension.

Oftentimes you can negotiate with providers for cheaper monthly rates if you agree to a longer contract period, too. My initial conversation with one of the co-founders of the company was what I was looking for. They had all of the options I was looking for and didn't feel like they were over-promising. He wasn't trying to make the sale that day.

I believe it took 3 months before we were ready to pull the trigger from the initial conversation. The phone model options, functionality, and the overall cost were also large influencing factors. We were at the end of our contract and I was looking for a more affordable solution. Jessy from Creatos Inc. Industry: Information Technology and Services.

Wonderful Service once it is setup but can take forever to get it setup. Long initial setup which put the schedule of everything planned behind.

Repeated going back and forth to actually be able to get it setup before being able to actually use it because nothing is automated on the initial setup side of things. Once we had the service we noticed plenty of missing features that we were looking forward to and features that wasn't as clear as it was originally stated. There is no such feature for a number with no features attached either which would be a easy sale for anyone but they only offer their service with all the features attached.

Waiting on support to respond back about issues and inquires takes forever at times. We haven't received a resolution regarding this issue since we signed up which was more then a couple months ago. This can make setup and use of services and features take forever. I believe that since the service is not automatic setup this can and has hindered the ability to accurately show this to fellow clients since many prefer to be able to use the service in a fairly quick turn around due to business needs.

Because their details made it appear as the best option leaving out many key details that should be listed. One major detail being it can take a while for the initial setup as it is all done manually by their staff when ever they end up deciding to call you. I ended up having to call in just to get my stuff started because I wasn't hearing from anyone which honestly shouldn't ever be the case because they should be fairly efficient at their response and setup time if they are going to do everything manually.

For better features and services but we may be going back to our old provider or on the search again. Dash from Monster Technology. Industry: Business Supplies and Equipment.

Time Used: More than 2 years. Great service and great support when needed. The Salesforce integration makes things more efficient for me with the clic2call and call logging. Industry: Insurance. We are pleased with the service, although sometimes it fails to work, they have good technical support. Hello Sandra, Thank you for your feedback.

We are glad you are happy overall. We did look into your account and it looks like the issue you had was related to your internet service and not our system. Justin from Cloud Creations, Inc. Industry: Computer Software. Very professional, knowledgeable, responsive - my emails were answered within an hour or two consistently. The pricing was straightforward and transparent, I never felt pressured to rush our decision but I should have made it faster!

They worked with us on our budget, which was something over providers weren't open to doing. I loved the ease of use, and easy deployment.

We shouldn't have waited so long to make the switch. Monster uses the newest voip technology, so our sales teams were thrilled with the change. The ability to use it everywhere - desk, computer, cell, makes life so much easier.

We're not tied down to one spot, or have to give our customers multiple numbers to reach us at. The autoattendant and call hunting are especially useful as sometimes we have to route our calls between teams when we're overloaded with calls.

I have nothing negative to say about it, it's fantastic all the way around. Hi Justin, Thanks for the feedback and we are glad your team is enjoying their new phone system. Industry: Marketing and Advertising. It's been outstanding! They are a very forward-thinking company out of California.

Support is only one call or email away and most of the times they assigned the same support representative which streamlines the process. From an admin perspective, it's easy to use, intuitive UI Hi Roger, We appreciate your business. Glad we were able to provide so much value along with the substantial savings! Industry: Logistics and Supply Chain. Couple of times calls were not available to pick up in the cell phone.

Months ago I called several times and sent emails in regards some bills but there was no answer. Hello Martin, Thanks for being a great customer and we appreciate your feedback. Please be sure to reach anytime you need help via phone or email. Our Support number is and our email is Help monstervoip. We Called a few times in regards to customer service for a function not working or our lack of knowledge.

It was always prompt and they always followed up a few days later to insure things are working properly. Blocking calls feature is per phone basis; You can block the number on the call group but to teaching a non technically inclined user to do that is not feasible. Customer support is outstanding with quick and accurate responses. Our transition was seamless and the quality is outstanding.

Easy to use with a strong UI. I'll need to get back to you on this as nothing comes to mind. We've been very pleased. Industry: Construction. They really have the best prices as well as instant support and all the features you can ever need. Sometimes there are quirks to be worked out, but it has never set us back for too long. Hi Vera, Thanks for your support as one of our fantastic customers.

Kelsie from LOJB. Industry: Law Practice. Very pleasant, can't complain. Everything is very user friendly. If not the manual is a great reference.

I will send an email to have something updated and will receive a response within the hour which is usually followed by a call to confirm that everything is working the way it should. I can honestly say that I don't really dislike anything with the software. I suppose going from a regular landline to internet was a change. For example, if the internet is down, the phones will not work.

But that has nothing to do with MonsterVoip itself. Thanks so much for the feedback and we are delighted you are happy with Monster VoIP! Laurie from AnchorPoint. Industry: Non-Profit Organization Management. Time Used: Less than 12 months. I am using Monster for our phone and fax and have been extremely happy with what they offer. I have had the usual hiccups and have been pleased that the situation was corrected and handled immediately and to my satisfaction when it arose. The implementation team listened to our requests and provided not only a much better system, but one that was customized to our needs.

They were very understanding even when we had changes to what we thought we wanted and changed up the flow after they set it up. I have been extremely happy with the way that Monster listened to our needs and provided us with a very user friendly system and excellent customer service. There were no cons. I do not like change is the only drawback, but they made it so easy. The pricing was why I originally chose Monster along with the fact that they could customize a system to meet our needs.

They lived up to their promises and we are a very satisfied customer. While I do often give out my cell phone number, prospects always seem to want to call my office number. Surprise, thanks to Monster phone it goes right to my cell phone.

An additional benefit is that I can call from my office number any time anywhere. I most enjoyed the ease of set-up and use. It was extremely easy to download the app and start using it. I very much appreciate that I never miss a call even when I am away from my desk! I cannot think of anything I like least. The headset also has a laser-tuned driver that minimizes distortion to produce a clear sound. This the ideal headset for people who attend a lot of voice or video web conference on a daily basis.

The microphone has a boom arm that is adjustable, letting the agent put it in the up position when it's not in use. The Logitech Mono He is also available in a wireless option for people who don't want to deal with cords. The Sennheiser SC60 headset is a good, cost-effective introduction to the Sennheiser brand. The headset's features include call control buttons, dual-side wearing for studio sound, comfortable padding, and noise canceling.

What makes the SC60 standout is the fact that it lets user redial the last ongoing call and reject incoming ones using in-line call control buttons. Anyone who seeks a premium brand at a good cost should consider the Sennheiser SC60 headset.

The VXi BlueParrot also has a wired headset option. This inexpensive BlueParrot headset also includes a DSP to make conversations clear with high-quality sound. While this headset is basic, it is also an expensive call center option. The headset comes with a 2-year warranty. Most other headsets might require buyers to buy a protection plan. Plantronics is on this list several times.

The repeat appearance is due to the fact that the company makes a good product. The Audio is another cost-effective option. The headset is foldable and rivals inexpensive headsets like Logitech ClearChat. Being able to fold this headset means that is convenient to carry around. This headset includes extra features like Digital Signal Processing that removes and static from the line.

It also helps to remove any echoing. The headset includes the usual inline control like volume control and mute buttons. There are also controls designed specifically for Skype calls.

Agents can answer and connect to call easily by pressing buttons that are located on the headset. The He by Logitech offers a few more features and is larger than H This headset is a plug and play USB headset. It also includes a rotating noise-canceling microphone, on-ear controls, and a comfortable design that allows people to use it for hours without any discomfort.

The microphone is movable. When it's not in use, it can be folded against the headset. The headset is made from durable plastic, making a sturdy headset for prolonged use. The Logitech He has something that is not seen on other headsets, a mute indicator light. This light will tell agents if they accidentally muted the call. It will also help to prevent weird moments of silence during the conversation. Microsoft's appearance on this list is not expectedm however, the LifeChat LX offers some of the highest sound quality.

The LX has a noise-canceling microphone and inline controls. To ensure comfort, the headband also includes ear pads and a padded headband.